Transparency of Product Information

  1. Product Specifications: The company website provides detailed product information such as capacity, voltage, dimensions, weight, and relevant battery safety certifications.
  2. Precautions: The company website includes lithium battery safety guidelines stating that lithium batteries have high energy density and may pose safety risks if used improperly.
  3. Latest Product Information: Updated announcements and notices are available on the company website.

After-Sales Service and Warranty Policy

  1. Repair Services: Inspection, repair, and component replacement services are provided as needed.
  2. Warranty Coverage: Under normal use conditions, products that fail due to manufacturing defects are eligible for free repair or replacement.
  3. Non-Warranty Conditions: This includes human-caused damage, damage from non-original chargers, and issues discovered beyond the warranty period.
  4. Service Lead Time Commitment: Inspection will be completed, and a handling proposal will be provided within 7 working days after receipt of the product.

Consumer and Customer Rights Protection Measures

  1. Establish standardized handling procedures to ensure that every issue is recorded, responded to, and tracked.
  2. Regularly review supply chain partners and internal quality processes to enhance product reliability and safety.
  3. Data security is protected by employing encryption and access control.
  4. Qualified product certification complies with regulations and safety requirements.

Complaint Channels

  1. Customer Service Hotline：03-5695920 (Monday–Friday, 09:00–17:00).
  2. Customer Service Email：sales@simplo.com.tw.
  3. Online Customer Service：Customers may contact us via the official Simplo website.
  4. Physical stores：You can visit the Simplo Technology counter to handle your appeal and testing matters.

Complaint Handling Procedure

  1. Complaint Intake: Customer Quality will respond within 1 working day and assign a case number.
  2. Case Confirmation & Initial Processing: Clarify issue type and inform customers of follow-up steps.
  3. Professional Inspection & Investigation: Quality Technology will complete inspection within 3–5 working days.
  4. Resolution Proposal: Options may include product replacement, free repair, refund, or user education.
  5. Customer Confirmation & Case Closure: After customer approval, the case will be closed and archived.

Appeal and Re-Evaluation Mechanisms

  1. Customers may request re-evaluation through the company designated Customer Quality department.
  2. Customers may also file a complaint or request mediation with the local Consumer Protection Officer in accordance with consumer protection laws.